Shopping Information

What Shipping Methods Are Available?

We are divided into retail and wholesale orders. Retail orders are shipped by 4PX, which is air freight, which usually takes 7-14 working days. For wholesale orders, it usually takes 21-30 working days by sea.

How Long Will It Take To Get My Package?

Retail orders generally take 7-14 working days, and wholesale orders take 21-30 working days. The transportation speed is different in different countries. You can contact us for details (info@furpoms.com)

Do You Ship Internationally?

We ship worldwide, but our main customers are the United States, Canada and European countries; in these areas, our shipping speed will be faster;

Where is the shipment from?

Our factory is in Jiangsu, China, so we ship from China. Our factory is located in the fur village of China, where there are a lot of fur grassland and labor;

Payment Information

What Payment Methods Are Accepted?

We can pay by PayPal, stripe, visa, MasterCard and other payment methods

Is Buying On-Line Safe?

We are 100% safe, and the product can be refunded in accordance with our refund policy within 30 days of receipt

Orders and Returns

How do I place an Order?

Retail orders: directly select your favorite products on Furpoms.com, directly add them to the shopping cart, and settle with PayPal or credit card;
Wholesale order: On Furpoms.com, select the product you want to purchase, initiate an inquiry, our salesperson will take the initiative to contact you to follow up.

Do I need an account to place an order?

Retail orders: You don’t need an account, you can place an order directly, but we recommend creating an account to facilitate the query of express delivery information and after-sales problem handling
Wholesale orders: An account must be created to enjoy functions such as bulk purchase and adding to the purchase list

Who should I to contact if I have any queries?

Retail orders: You can directly contact us by email, any questions will be answered as soon as possible (info@furpoms.com)
Wholesale orders: You can contact our sales staff or email (info@furpoms.com)

How Can I Cancel Or Change My Order?

Retail orders: If we have not shipped, you can apply for a refund directly, if it has been shipped, you can contact us in accordance with our refund policy (info@furpoms.com)
Wholesale orders:
Contact our sales staff directly to apply; unified email: info@furpoms.com

How Do I Track My Order?

Retail orders: you can check directly on the order tracking page, or you can send us an email to check (info@furpoms.com)
Wholesale orders: you can contact our sales staff

How Can I Return a Product?

Retail orders: within 30 days of receiving the goods, we allow returns, but we need to follow our return policy;
Wholesale orders: You can contact our sales staff or email (info@furpoms.com)

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